Telenor Serbia selects Ericsson BSS

Telenor Serbia transforms customer charging and billing experience.

Ericsson has been selected by Telenor Serbia to deploy the Ericsson Charging and Billing in One (CBiO) solution as the operator’s new real-time convergent charging and billing platform.

As a result of the deployment, Telenor Serbia can support a full range of charging and billing needs for residential, corporate, mobile and fixed subscribers.

Ingeborg Øfsthus, Telenor Serbia CEO says: “In cooperation with Ericsson, Telenor Serbia has implemented a convergent billing system which enables us both to meet our customers’ expectations and introduce new trends on the market. This system enables flexibility of the offer, broader spectrum of promotions, discounts, incentive programs, targeted campaigns, packages combining different services, as well as offer of different tariffs to customers. And all of that is enabled in real time, in line with customers’ needs, providing them with full cost control.

“I am proud to say that we are the first mobile operator in Serbia to fully shift to convergent system of charging and billing and we manage to do it only in one year thanks to extraordinary common team effort with company Ericsson. With CBiO system, we are giving our customers more reasons to love us. For Telenor, this is a significant step towards becoming the favorite partner in their digital life.”

Ericsson has already successfully finalized the migration of Telenor Serbia’s complete subscriber base to CBiO, which represents Ericsson’s first CBiO live reference in Europe.

Antonio Passarella, Head of Ericsson Serbia says: “Convergent, real-time charging solutions are essential for operators to meet the growing demands of today’s always connected consumers. This deployment showcases Ericsson’s unique capability to drive complex transformation projects within short timeframes, and clearly demonstrates our leadership in both business support systems (BSS) and systems integration.”

In addition to the migration to CBiO, the project includes the implementation of over 100 business requirements as part of Telenor Serbia’s ongoing digital business transformation project

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