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AT&T Selects Amdocs for AT&T Drive Studio, New Center to Drive Connected-Car Innovation Amdocs announced it has been selected by AT&T, the leader in the connected car, for the AT&T Drive Studio, a new center to spur the development of connected-car services and applications. AT&T announced its connected car initiative Jan. 6 at the 2014 […]
“Wherever I see people doing something the way it’s always been done, the way it’s ‘supposed’ to be done, following the same old trends, well, that’s just a big red flag to me to go look somewhere else.” Mark Cuban. Has your OSS been SMAC-ed yet? Social Mobility Analytics (Big Data) Cloud (and Virtualisation) Have […]
Convergys to Acquire Stream for $820 Million Convergys Corporation and Stream Global Services, Inc., both premier providers of customer management services, announced entry into a definitive merger agreement under which Convergys will acquire Stream for a total enterprise value of $820 million in cash, subject to certain adjustments, from funds managed by Ares Management and […]
“Sometimes, we’re so eager to have an opinion that we skip the step of working to understand.” Seth Godin. I’m currently reading “Power Listening – Mastering the Most Critical Business Skill of All” by Bernard Ferrari. In it, the author speaks of applying the Pareto Principle to listening. In other words, spending 80% of the […]
“Scientists have been warning about global warming for decades. It’s too late to stop it now, but we can lessen its severity and impacts.” David Suzuki. We’ve all heard the stories of global warming leading to increasing occurrences of cataclysmic weather events. Further to yesterday’s blog about big data and the ever-increasing data flowing through […]
“Each year Gartner gives buzzwords a reality check by publishing its Hype Cycle report. The latest one focusing on big data shows that the industry is just reaching the peak of its hype right now, with vendors flocking to the market, customers getting anxious that they don’t yet fully understand the technology, and the expectations […]
“Ultimatums rarely work because we react to the emotion instead of responding intelligently. On the other hand, giving your partner… a choice between two outcomes is a generous act, a form of truth-telling that helps both of you.” Seth Godin. One of the many things expected of a consultant is to add new insights into […]
“Our brains, our bodies, our teams, and our organizational systems are not set up to tear things down and create things at the same time. Each requires different ways of thinking and doing that are contrary to the way work happens and how people behave within these systems.” Christine Chopyak in her book, “Picture Your […]
“We looked at the areas of technical and commercial risk within data access projects, and created a combination of product features and commercial policies that, as far as is possible, mitigate this risk.” Ontology website. The diagram link above shows the five principles put forward by an organisation named Ontology. It just so happens that […]
“Over the last decade, developments in miniaturization and low-powered electronics have led to the development of wireless sensor networks (WSNs), which are computational systems with the ability not only to sense their environments, but also to process and communicate the data obtained using a wireless channel. This book focuses on a specific class of WSNs, […]
“You get the best effort from others not by lighting a fire beneath them, but by building a fire within.” Bob Nelson. Sports present an interesting parallel to the business world due to their single-minded focus on a goal, with members of successful teams tending to share a common focus. It’s also interesting that the […]
“I do all my work by storyboard, so as I draw the storyboard, the world gets more and more complex, and as a result, my North, South, East, West directions kind of shift and go off base…” Hayao Miyazaki. Does your B/OSS have the ability to track each interaction relating to a customer, through all […]
“Google has a plan. Eventually it wants to get into your brain. “When you think about something and don’t really know much about it, you will automatically get information,” Google CEO Larry Page said in Steven Levy’s book, “In the Plex: How Google Thinks, Works and Shapes Our Lives.” “Eventually you’ll have an implant, where […]
“(I) likened developing your people at the point of execution to training pilots after you take delivery of your airplanes.” Jeff Joerres. Does this sound familiar in the OSS world? How often have you heard of an OSS implementation being signed off before training commences? Or training just before UAT (User Acceptance Testing) starts? I […]
“An empowered organization is one in which individuals have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organizational success.” Stephen Covey, In yesterday’s blog, I described the importance of providing the field workforce with tools that improve the feedback of data into the OSS, thus improving data […]
“True intuitive expertise is learned from prolonged experience with good feedback on mistakes.” Daniel Kahneman. The field workforce is one of the most important components of any CSP but is often forgotten by OSS exponents. Afterall, they are the ones who go to site and physically touch the network every day – they build it, […]
“All content considerations should first be led from the brand. From there, make decisions about goals, initiatives and objectives. To do otherwise will doom a content strategy to being ineffective at best and off-message and harmful to the brand at worst.” Brian Bibler. I must admit that I’m pretty new to the world of digital […]
“The machine does not isolate man from the great problems of nature but plunges him more deeply into them.” Antoine de Saint-Exupery. Many are wondering what the M2M acronym means for their OSS. M2M, or Machine to Machine, is sometimes touted as one possible saviour for CSPs that are losing revenues from their traditional cash cows […]
GE partners with AT&T, Cisco, Intel for ‘Industrial Internet’ General Electric Co announced partnerships with AT&T Inc, Cisco Systems Inc and Intel Corp to expand its ‘Industrial Internet’ service that allows its customers to analyze data and predict outcomes. The service helps customers analyze industrial ‘big data’- data so large that it is difficult to […]
“Genius is one percent inspiration and ninety-nine percent perspiration.” Thomas A. Edison. I’m not sure that Edison got the numbers quite right, whereby the following ratio is implied: 1% = thinking 99% = doing but his point that “doing far outweighs theorising” has its merits in OSS implementations. One example is sand-pit environments. In an […]
