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“Reactance occurs when a person feels that someone or something is taking away his or her choices or limiting the range of alternatives.” Wikipedia. There is a tendency for an OSS vendor to arrive on site as THE expert in all things OSS and start telling the customer all about the changes it HAS TO […]
“Accept that not all of the smart people work at your company.” Stefan Lindegaard. Have a willingness to seek ideas from outside your organisation. OSS is too diverse to have all aspects covered by in-house experts. OSS are all about making valuable connections. Sometimes you may need outside help to find those valuable connections. Where […]
“The true sign of intelligence is not knowledge but imagination.” Albert Einstein. As this blog often states, an OSS exists to provide valuable insights into the operation of a network. In the world of OSS, Einstein is partly right. It certainly does require imagination to make an insightful connection between data sets that nobody has […]
“You can learn new things at any time in your life if you’re willing to be a beginner. If you actually learn to like being a beginner, the whole world opens up to you.” Barbara Sher. In the previous post we talked about the best place to use your linchpins. In today’s post we look […]
“The indispensable employee brings humanity and connection and art to her organization. She is the key player, the one who’s difficult to live without, the person you can build something around. The indispensable employee – I call her/him a linchpin – is a person who’s worth finding and keeping” Seth Godin. Linchpins or tripods are […]
“Customer satisfaction is worthless. Customer loyalty is priceless.” Jeffrey Gitomer. Okay, so you’ve built an OSS, you’ve delivered loads of training and you’ve worked your way through UAT (User Acceptance Testing), achieving great feedback from the customer along the way. But now the customer takes over the reins. Are they ready? Are they able to […]
“Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.” Ross Perot. When it comes to OSS, your answers are out with the customers rather than back in the office. Relationships, trust and true understanding of customer needs (and problems) only happens by […]
““Life is really simple, but we insist on making it complicated..” Confucius. As technologists, we all have a tendency to speak in jargon with our peers. Having worked on OSS projects in many countries, I’ve been amazed at how different the OSS jargon is within our industry, within different companies and even by different groups […]
“I don’t look at myself as a commodity, but I’m sure a lot of people have.” Marilyn Monroe Will there be a time in the not too distant future where traditional telco services become a pure commodity? For example, will users simply plug into socket in their wall and get ubiquitous bandwidth / cloud services […]
“People usually act for their own reasons, not someone else’s reasons. If they do change a behavior because of something someone else has said, most of the time that change won’t stick. The secret of Instant Influence is that it helps people discover their own reasons for doing something, even something they thought they didn’t […]
“I think there is a world market for maybe five computers.” Thomas Watson, chairman of IBM, 1943. Are OSS going to go the same way as the computers of Watson’s time? Rather than being the centre of an organisation’s network management universe, will they become smaller and more distributed? Current OSS tend to be relatively […]
“Why do we want to have alternate worlds? It’s a way of making progress. You have to imagine something before you do it.” Joan Aiken. By their very nature, OSS also live in the alternate worlds of NMS. It is the responsibility of your OSS to take feeds from diverse data sets, from devices of a […]
“We don’t have many rules at IDEO, but we do have some cultural values that we take seriously because we feel they make our teams more effective. We prototyped these values for a couple decades before we set them in print. One of them is to Make Others Successful. This might not seem like an […]
“Mythology goes back, obviously, to ancient civilizations and it fulfilled a real role in providing us lessons in life and by giving us heroes and giving us villains and giving us stories. I did some research that sort of got me into this topic that was looking at things like flea markets, swap meets, and […]
“A long apprenticeship is the most logical way to success. The only alternative is overnight stardom, but I can’t give you a formula for that.” Chet Atkins. In an earlier post entitled “serving an apprenticeship,” I spoke about the length of time it takes for each OSS newbie to reach a state of being productive. […]
“…don’t ask your customers what they like or don’t like about your product. Or what they’d change if they could. That’s all about you. If you want really insightful answers, ask them about themselves instead. You can find out a ton about you by asking them about them.” Jason Fried. Let’s say you were out […]
“Most of the services being churned out today are long-tailed and flame out quickly, making them ill-suited to siloed management. A new philosophy of enablement is needed, suitable for an ecosystem where innovation could come from anywhere, and this is why the business support system must evolve into the business enablement suite (BES).” Jiao Aijun […]
“Testing as a Service (TaaS) – People, process, accelerators, tools, technologies delivered in a consumable as-a-service model” Ahmed Adel in this Slideshare pack Testing as a Service has its merits for performing quality control on an OSS product set. It certainly provides greater resourcing flexibility and the swarm engineering model allows a faster time to […]
“Be aggressive in simplifying the BOSS to the bare minimum as customers are not seeing the difference of all the bells and whistles” Alan Quayle. Have you ever noticed that almost every B/OSS project is an upgrade, addition or a transformation? There are barely ever any reduction-only projects. I often wonder whether the large CSPs […]
“There was US$21.9B spent on games in the USA alone in 2012.” NewZoo infographic [Please note: I’ve since been advised that this link to the infographic may be malware] According to the infographic, $2.1B was spent on Massively Multiplayer Online (MMO) games and $2.4B on mobile games alone. At the moment, these games tend to […]
