I’ve recently been co-opted to lead the development of an “Inventory of the Future” transformation guide on behalf of TM Forum and thought you, the readers, might have some interesting feedback to contribute. I had previously prepared an “Inventory of the Future” discussion paper prior to being invited into the TMF discussions about a month ago. However, my original pack had too much emphasis on a…
Read More »We're excited to announce that we've just launched the eBook version of Mastering Your OSS. Click on the link above or here to read all about it.
Read More »I was reading an article by Chris Campbell that states, "In his book How to Rule the World, Brian J. Ford reveals the relationship between sophistication and complexity; what he calls “obscurantism.” In short, the more sophisticated the problem-solver, the more complex (and costly) the solution." Does that resonate with you in the world of OSS/BSS? Is it because we have so many unbelievably clever, sophisticated people working…
Read More »Over the next couple of months we’re planning to create a very visual report that highlights the 25 Most Exciting Innovations in OSS/BSS for 2022, expected to be ready for release in early Feb 2022. [Ed: the report has now been released and can be found here - https://passionateaboutoss.com/innovation2022 ] It will include a few succinct paragraphs about each innovation and the problem/s it solves. Would…
Read More »A couple of years ago Mark Newman and the content team at TM Forum created a seminal article, "Time to Kill the RFP? Reinventing IT Procurement for the 2020s." There were so many great ideas within the article. We shared a number of concordant as well as divergent ideas (see references #1, #2, #3, #4, #5, #6, and others). As Mark's article described, the traditional OSS/BSS…
Read More »If you've worked in operations, you've probably heard of the term SIA, or Service Impact Analysis. It's an important feature performed by our OSS that allows you to identify which services, which customers, are impacted by any given outage or deterioration of the network. Your OSS might even initiate notifications to customers that are impacted. The more sophisticated OSS might even initiate prioritised rehabilitation activities depending…
Read More »In our previous article, we described five new OSS/BSS automation design rules applied by Elon Musk. Today, we'll continue on into the second part of the Starbase video tour and lock onto another brilliant insight from Elon. From 5:10 to 11:00 in the video below, Elon and Tim (of Everyday Astronaut) discuss why failure, in certain scenarios, is a viable option even in the world of…
Read More »Automation has become a big buzz-word in OSS architecture. It's all about the automation. At face value that's great, it's triggering an implication of bringing tangible business value to our OSS.... Except sometimes it's not. Our industry consists of so many incredibly clever engineers who love solving problems, which is great. The problem with automations is our engineers can leap straight to the automation as being…
Read More »Our previous post talked about using the following frame of reference to think bigger about our OSS/BSS projects and their possibilities. It's the multitudes of experts at Level 1 that get projects done and products released. All hail the doers!! As Rory Sutherland indicated in his book, Alchemy - The surprising power of ideas that don't make sense, "No one complained that Darwin was being trivial…
Read More »We had a planned power outage at our place yesterday, so I thought I'd use that as an opportunity to get out of the details of projects and do a day of longer-term strategy and planning. In the days prior, I decided to investigate frameworks that might help to get me into a bigger-picture and/or lateral-thinking mindset. I'd already set aside three books from my bookshelf…
Read More »Do you know what it is that people like / love about your OSS/BSS?Why they buy it? Why they use it? What problem it solves? How it makes their life easier? If you do, how do you know?Do you speak with its users? Do you survey them? Do you spend time with them observing how they use your product? Is it just the "vibe" you get?…
Read More »When it comes to OSS/BSS vendor selections, a typical customer might say they're evaluating vendors on criteria that are a mix of technical and commercial (and other) factors. However, there's more likely a much bigger and often hidden factor that drives a purchasing event. We'll explore what that is shortly. I'm currently reading the book, Alchemy: The Surprising Power of Ideas That Don't Make Sense. It…
Read More »Wireless or radio technologies are making waves (sorry for the awful pun) at the moment. The telco world is abuzz with the changes being brought about by 5G, IoT, LEO satellite and other related tech. They all rely on radio frequency (RF) to carry their all-important communications information. This article provides an example of preparing RF coverage maps by using the inventory module of our Personal OSS Sandpit…
Read More »Back in the days when I first started using OSS/BSS software tools, there was no way any respectable telco was going to use open-source software (the other oss, for which I'll use lower-case in this article) in their OSS/BSS stacks. The arguments were plenty, and if we're being honest, probably had a strong element of truth in many cases back then. These arguments included: Security -…
Read More »Last week we created an article that described how to use your OSS/BSS log data to generate reliable / quantifiable process flow diagrams. We've expanded upon this research to identify a reliable calculation of jeopardy metrics. Jeopardy Management is the method for notifying operators when an in-flight workflow (eg customer order, etc) is likely to breach targets such as RFS date (ie when the customer's service…
Read More »Have you been tasked with: Capturing as-is process flows (eg swim-lane charts or BPMN [Business Process Model and Notation] diagrams) Starting a new project where understanding the current state is important Finding ways to optimise day-to-day activities performed by your team Creating a baseline process to identify automation opportunities Comparing your current processes with recommendations such as eTOM or ITIL Identifying which tasks are leading to…
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Digital transformation is a term that's entered the modern vernacular, but here in the world of OSS/BSS it's just what we've been doing for decades. Whether aimed at delivering digital services, collecting data from all points of an organisation's compass, increasing the internal efficiencies of operational teams or improving user experiences externally, this is just what our OSS/BSS tools and projects do. Our guest on today's…
Read More »The first OSS/BSS I used, back in 2000, was built around an Oracle relational database and the GUI was built using Oracle Forms (as well as some C++ apps). The developers had implemented a concept they referred to as a boilerplate. It basically allowed the customers to modify any label they wished on the forms. When I say labels, I mean any of the default text…
Read More »OSS/BSS stacks can be incredibly complex and cumbersome beasts, especially in large carriers with many different product, process and network variants. We don't make that task any easier by creating many unique product offerings to take to market. And this time to market can be a significant competitive advantage, or be a serious impediment to it. NaaS, or Network as a Service, is a novel approach…
Read More »The world of OSS/BSS is changing rapidly. There's so much to learn. New forms of information, approaches and technologies are proliferating. Are you wrestling with the challenge of trying to determine what OSS/BSS training you and/or your team requires? We've just revised and re-launched our core OSS/BSS training offerings. Click on the image below to open the OSS/BSS Training Plan, which includes details about each course…
Read More »Our OSS and BSS are highly complex by nature. However, we seem to do a great job of making them more complex, more challenging, less repeatable and hence, more difficult to change. Perhaps that caters to our deeper desires - so many of us in this industry love to prove our worth by solving complex problems. Our guest on this episode, George Glass, has spent a…
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