Passionate About OSS Blog | Passionate About OSS and BSS

How to calculate the right jeopardy metrics in your end-to-end workflows

Last week we created an article that described how to use your OSS/BSS log data to generate reliable / quantifiable process flow diagrams. We've expanded upon this research to identify a reliable calculation of jeopardy metrics. Jeopardy Management is the method for notifying operators when an in-flight workflow (eg customer order, etc) is likely to breach targets such as RFS date (ie when the customer's service…

20/07/2021 No Comments

How to Document, Benchmark and Optimise Operational Processes

Have you been tasked with: Capturing as-is process flows (eg swim-lane charts or BPMN [Business Process Model and Notation] diagrams) Starting a new project where understanding the current state is important Finding ways to optimise day-to-day activities performed by your team Creating a baseline process to identify automation opportunities Comparing your current processes with recommendations such as eTOM or ITIL Identifying which tasks are leading to…

15/07/2021 No Comments

019 – Modern OSS/BSS Transformation Techniques that start with the Customer Journey with Martin Pittard

Digital transformation is a term that's entered the modern vernacular, but here in the world of OSS/BSS it's just what we've been doing for decades. Whether aimed at delivering digital services, collecting data from all points of an organisation's compass, increasing the internal efficiencies of operational teams or improving user experiences externally, this is just what our OSS/BSS tools and projects do. Our guest on today's…

05/07/2021 No Comments

How to improve user experience with a headless OSS

The first OSS/BSS I used, back in 2000, was built around an Oracle relational database and the GUI was built using Oracle Forms (as well as some C++ apps). The developers had implemented a concept they referred to as a boilerplate. It basically allowed the customers to modify any label they wished on the forms. When I say labels, I mean any of the default text…

30/06/2021 No Comments

018 – How a NaaS Transformation can Revolutionise your OSS_BSS Stack with Johanne Mayer

OSS/BSS stacks can be incredibly complex and cumbersome beasts, especially in large carriers with many different product, process and network variants. We don't make that task any easier by creating many unique product offerings to take to market. And this time to market can be a significant competitive advantage, or be a serious impediment to it. NaaS, or Network as a Service, is a novel approach…

28/06/2021 No Comments

Just Launched: Do you Want to Learn more about OSS/BSS?

The world of OSS/BSS is changing rapidly. There's so much to learn. New forms of information, approaches and technologies are proliferating. Are you wrestling with the challenge of trying to determine what OSS/BSS training you and/or your team requires? We've just revised and re-launched our core OSS/BSS training offerings. Click on the image below to open the OSS/BSS Training Plan, which includes details about each course…

24/06/2021 No Comments

017 – Leading Global OSS/BSS Transformation through Collaboration with George Glass

Our OSS and BSS are highly complex by nature. However, we seem to do a great job of making them more complex, more challenging, less repeatable and hence, more difficult to change. Perhaps that caters to our deeper desires - so many of us in this industry love to prove our worth by solving complex problems. Our guest on this episode, George Glass, has spent a…

21/06/2021 No Comments

How Network Operations Centre (NOC) Efficiency is Powered by Your OSS/BSS

We just launched a new video series describing the Fundamentals of OSS/BSS yesterday. One of the videos in the series describes Network Operations Centres (or NOCs) for telcos or network operators. It also provides examples of the OSS/BSS tools and data sets that help to power them. Whilst creating this video, it dawned on me that we've done over 2,500 posts, but none specifically about Network…

11/06/2021 No Comments

Just Launched: Fundamentals of OSS/BSS Video

We’ve just launched a multi-part video series to provide an introduction to OSS and BSS. It answers these fundamental questions and more: Part 1 - What is an OSS? What is a BSS? Why are OSS and BSS even a thing? Part 2 - Who uses an OSS and/or BSS? Part 3 - What Functions do OSS and BSS Perform? Part 4 - What Business Benefits do OSS/BSS Generate? Part…

09/06/2021 No Comments

016 – Leading the Network Strategy and Operations at a Tier 1 Carrier with Carolyn Phiddian

If the network is ultimately the product for any network operator, then OSS/BSS are the great connectors, connecting customers to that product. Both for initial activation, but also ongoing utilisation of network resources. Whilst everyone has a different perspective on the relevance / importance of OSS/BSS, there tend to be even broader divergences of opinion across networks, operations and executive teams. Our guest on this episode,…

07/06/2021 No Comments

How to Transform your OSS/BSS with Open APIs

The video below, starring Martin Pittard, the Principal IT Architect at Vocus Group, provides a number of important OSS/BSS Transformation call-outs that we'll dive into in this article. Vocus has embarked on a journey to significantly overhaul its OSS/BSS stack and has heavily leveraged TM Forum's Open API suite to do so. One of the primary objectives of the overhaul was to provide Vocus with business agility…

02/06/2021 No Comments

015 – Using Modern OSS/BSS Architectures to get Offerings to Market Fast with Greg Tilton

When it comes to OSS/BSS implementations (and products), Time to Market (TTM) is one of our most important metrics. Not just for the network operator to deliver new offerings to market, but also in getting solutions up and running quickly. Faster TTM provides the benefits of cost reduction and faster turn-on of revenue, but potentially allows the operator beat competitors to the acquisition of new customers.…

31/05/2021 No Comments

014 – The challenges and pitfalls awaiting OSS implementation teams with Michael De Boer

There are three distinct categories of organisations that interact with OSS/BSS - those who create them, those who use them and those who implement them. But no matter how good the first two are (ie the products / creators and the users), if the implementation isn't done well, then the OSS/BSS is almost pre-destined to fail. There are many, many challenges and pitfalls that await implementation…

24/05/2021 No Comments

013 – Using a Commercial and Open Source approach to Tackle Network Assurance with Keith Sinclair

Have you noticed the rise in trust, but also the rise in sophistication in Open Source OSS/BSS in recent years? There are many open-source OSS/BSS tools out there. Some have been built as side-projects by communities that have day jobs, whilst others have many employed developers / contributors. Generally speaking, the latter are able to employ developers because they have a reliable revenue stream to support…

17/05/2021 No Comments

Which approach is better for your OSS? Hedgehog or fox?

Jim Collins' book, "Good to Great," has achieved iconic status in the world of corporate strategy. One of the ideas he shares in this book is The Hedgehog Concept. I'd encourage you to take a look at the link above. It provides excerpts from the book, outlining why the "great" companies in his study acted like hedgehogs, whereas his "comparison" companies (ie the lesser competitors) acted…

06/05/2021 No Comments

012 – Building an OSS/BSS from Scratch for a Mid-Market Telco with Steven White

While it's the tier-1 telco OSS/BSS that get all the attention, it's actually the mid-market that makes up the largest number of OSS/BSS by customer count (in most deregulated telco markets). The mid-market consists of Tier 2/3 telcos and ISPs with subscriber counts measured in the thousands rather than hundreds of thousands or millions. However, the OSS/BSS of this mid-market still has to cover the same…

03/05/2021 No Comments

Where does OSS R&D come from?

A question came in from a reader this morning, "What is the role(inputs) of the service providers in the research (technology modernization) compared to the equipment vendors and standard bodies (3GPP, TMForum, IETF, etc.)? Do operators have any influence in the research and how the coordination happens (except being the members) between the vendors, operators, and standard bodies?" Brilliant question/s! I bet you have some thoughts…

03/05/2021 No Comments

How to Avoid the Pitfalls of OSS Sharecropping

Firstly, what is Digital Sharecropping? Nicholas Carr coined the term Digital Sharecropping all the way back in 2006, citing the phenomenon where, "One of the fundamental economic characteristics of Web 2.0 is the distribution of production into the hands of the many and the concentration of the economic rewards into the hands of the few." In other words, the landholder or platform owner (eg Facebook) is…

21/04/2021 No Comments

You’ve heard of a NOC and a SOC. What about a DOC?

You've no doubt heard about NOC (Network Operations Centres) and SOC (Security Operations Centres) [or perhaps alternatively, Service Operations Centres], which are the people / processes / infrastructure / tools that allow a network operator to manage the network health and security posture of their networks. The NOC and SOC are vitally important to keeping a modern network running. Unfortunately though, we're missing a DOC, and…

21/04/2021 2 Comments

What is the best OSS?

We're often asked, "what's the best OSS / BSS?" One of the biggest challenges for OSS buyers is the huge amount of choice available. There are well over 500 listings in our Blue Book OSS / BSS Vendor Directory, so buyers are spoilt for choice. The problem is there is usually too much choice, with many competing products across any given functional sub-category. This can easily…

20/04/2021 No Comments

011 – Developing a Market for your OSS/BSS with Steve Hateley

There are just so many vendors in the OSS/BSS market (our vendor directory has over 400 listings - https://passionateaboutoss.com/directory) that it can be incredibly challenging to differentiate one product or vendor from the next. OSS/BSS customers may only know of a handful of possible solutions, but there are plenty of others out there. Cutting through the product / brand awareness challenge to get the attention of…

19/04/2021 No Comments

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