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Telenor selects MYCOM

Telenor Sweden selects MYCOM OSI for Network Performance Management MYCOM OSI, announced that the NIMS-PrOptima™ Service and Network Performance Management platform has been selected by Telenor Sweden to manage the performance of its mobile and fixed networks. Telenor Sweden’s strategy requires a new performance management solution to gather and use data from various network domains including RAN, CS Core, PS Core, VAS, IP and Probes. Telenor…

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28/01/2015 No Comments

You cannot bore someone into buying

"You cannot bore someone into buying your product." David Ogilvy. As my domain name indicates, I'm passionate about OSS, so I love seeing presentations and demonstrations of OSS products / implementations. I'm fascinated by the subject matter, yet I've sat through many demonstrations that were dead-pan boring. Invariably the presenters were stuck in the features / functions rather than the benefits. If they were boring to…

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27/01/2015 1 Comment

Loud and angry

"The problem with requiring people to be loud and angry to get things done is that you're now surrounded by people who are loud and angry." Seth Godin in this blog. The beauty of working as a consultant is having the opportunity to experience many different corporate cultures. Seth's blog reminded me of a small handful of past projects where the environment was aggressive and toxic. You…

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26/01/2015 No Comments

New category added

The network and network management worlds are watching on with interest as the network virtualisation snowball gains momentum. Passionate About OSS has hosted many posts on this subject, so I have created a new category here (https://passionateaboutoss.com/category/virtualisation/) that will allow readers to find posts on this subject matter more easily. For the moment, I've excluded press releases that relate to network virtualisation. What do you think?…

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24/01/2015 No Comments

Destroying civilization

"If builders built buildings the way programmers wrote programs, then the first woodpecker that came along would destroy civilization." Gerald Weinberg. Interesting perspective. It's not just pointing a finger at programmers either. It's effectively giving everyone in the software development industry a whack including business analysts, testers, etc. Some would say that software is first-of-its-kind, with everything being invented as the application develops and because of…

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23/01/2015 No Comments

Bright House Networks delivers NetCracker

NetCracker Drives Major BSS and e-Commerce Transformation for Bright House Networks. NetCracker Technology announced that Bright House Networks has completed the first phase of a large-scale, multi-phase BSS and customer experience transformation program. This program encompasses billing system consolidation and replacement, new CRM and e-commerce implementations, as well as a large managed services relationship. Bright House Networks is among the leading multi-channel video service and cable…

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22/01/2015 No Comments

Redknee Supports Vodafone India

Redknee Supports Vodafone India’s Data Subscribers. Redknee Solutions Inc. announced that it is supporting Vodafone India to deliver the benefits of real-time charging to its Pan-India active prepaid and postpaid data subscribers. Vodafone India is leveraging the latest release of Redknee Unified Charging to boost its data subscribers’ adoption and enhance customer satisfaction. In addition, Vodafone India will use Redknee’s customer care solution to provide advanced…

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22/01/2015 No Comments

Two sides to every story

"Every truth has two sides; it is as well to look at both, before we commit ourselves to either." Aesop. As the old saying goes, there are two sides to every story. Equally, there are two sides to every OSS interface (or possibly more if you including middleware, etc). Each side of the interface tends to be documented, specified, etc... often ad finitum it seems. That's…

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22/01/2015 No Comments

The mysterious missing #4

"What if a demon were to creep after you one night, in your loneliest loneliness, and say, 'This life which you live must be lived by you once again and innumerable times more; and every pain and joy and thought and sigh must come again to you, all in the same sequence. The eternal hourglass will again and again be turned and you with it, dust…

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21/01/2015 No Comments

Products or services?

"A man without a smiling face must not open a shop." Chinese Proverb. It seems logical that OSS vendors want their products to reach a critical mass, whereby they no longer rely on their own marketing efforts alone. They want to reach a point where other people / organisations are selling their products. There appears to be two main avenues to this objective: Free distribution that…

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20/01/2015 No Comments

OSS self-analysis

"A lot of people asked me if it was frustrating not having a clear specific diagnosis, but I didn't mind, I just chose the most optimistic diagnosis." Karen Duffy. Predictive analytics has become a bit of a cliche for the OSS industry, one which I've succumbed to using too (see these previous blogs as but a few examples - 1, 2, 3, 4 and 5). As…

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19/01/2015 No Comments

Nobody will pay you to solve your problems

"Nobody will ever pay you to solve your problems... but they’ll line up if you can solve theirs." Ramit Sethi. OSS were originally designed to coordinate and streamline network management processes for CSPs. OSS helped CSPs solve operational problems. They still do. Keeping Ramit Sethi's quote in mind, if we have a customer that needs help processing vast numbers of service orders and we provide them…

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16/01/2015 No Comments

Redknee Signs $6M deal in APAC

Redknee Signs $6 Million Dollar Order in APAC for Innovative Energy Retail Solution. Redknee Solutions Inc. announced that a leading national corporation and service provider in Asia Pacific has signed a deal for $6 million dollars with Redknee to support its growth in the energy retail sector. This is a significant deal that will equip the service provider with Redknee’s Connected Suite to monetize its energy…

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16/01/2015 No Comments

SaskTel International offers SaaS OSS suite

SaskTel International serves up new SaaS OSS suite. SaskTel International (SI), a leading-edge communications software and services solution provider, has announced the launch of a robust suite of Operations Support System (OSS) software solutions via a new Software-as-a-Service (SaaS) model. The SaaS-enabled software provides Communications Service Providers (CSPs) with a flexible approach to drive the fulfillment and assurance of services while cost-effectively managing IT and software…

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15/01/2015 No Comments

Your OSS elevator pitch

"While some seem to have a knack for this sort of thing, most of us fail miserably at this most basic sales skill – explaining what we do for a living." Sean Rosensteel. How do you describe what you do for a living? Does your audience look dazed and confused when you describe what an OSS is and what part you play in our industry? I…

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15/01/2015 No Comments

RCN Goes Live with NetCracker

RCN Goes Live with NetCracker Next-Generation Revenue Management. NetCracker Technology announced that RCN, a U.S.-based provider of high-speed Internet, digital TV, telephone and business communications services, has gone live with an upgrade to NetCracker’s next-generation Revenue Management solution. RCN is a leading, competitive cable provider focused largely on key metropolitan markets, such as New York City, Boston, Chicago, Philadelphia and Washington D.C. A NetCracker customer since…

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15/01/2015 No Comments

Hazards in your environment

"Our technological powers increase, but the side effects and potential hazards also escalate." Alvin Toffler. One of the many user groups touched by an OSS (directly or indirectly) is the field work-force. The field work-force have to deal with hazards that most of us desk-jockeys don't come into contact with. Confined spaces, hazardous materials (eg gas, asbestos, etc), working at heights and other similar hazards aren't…

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14/01/2015 No Comments

C Spire selects Centina Systems

C Spire Selects Centina Systems for Strategic Service Assurance. Centina Systems announced that C Spire™ will deploy its NetOmnia™ suite of solutions for service assurance. This will include real-time end-to-end network visibility for improved troubleshooting and problem resolution. C Spire is a full service provider of Internet, telecommunications, and network services. The company offers Triple Play services to residential customers along with a suite of fixed…

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13/01/2015 No Comments

What do your customers actually use?

"My goal is no longer to get more done, but rather to have less to do." Francine Jay. A few questions for all the vendors out there. Do you know which applications within your suite that your customers actually use? Do you know which features of these applications they use? Do you know which features none of your customers use? Can you think of any reasons…

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13/01/2015 No Comments

Customer Experience – Customer Experience

"The more you engage with customers the clearer things become and the easier it is to determine what you should be doing." John Russell. You must be wondering whether the heading above is a typo? It's not. Let me explain. This is the fifth post in my Customer Experience series. The previous four have been built around the perspectives of the OSS vendor's customer (ie the…

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12/01/2015 No Comments

The worst job in OSS?

"I am convinced that nothing we do is more important than hiring and developing people. At the end of the day you bet on people, not on strategies." Larry Bossidy. In a recent post, I spoke of the challenge in getting the right balance between two scarce assets, customers and human resources. This got me thinking about how tough it is for organisations in the OSS…

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09/01/2015 No Comments