"If you make listening and observation your occupation you will gain much more than you can by talk." Robert Baden-Powell. I already know what I know, so I'm not learning anything new when I'm talking. I don't get the chance to learn what you know when I'm talking. I've recently started a new OSS project with a product that I haven't used before, which is integrating…
Read More »"We all need people who will give us feedback. That's how we improve." Bill Gates. I was having an interesting chat about ivory towers in OSS development with a learned colleague named Steve recently and had a lightbulb moment. Whilst we have a feedback form on every single page of a SaaS product my company has developed, it never dawned on me that OSS should incorporate…
Read More »"We shall listen, not lecture; learn, not threaten. We will enhance our safety by earning the respect of others and showing respect for them." Theodore C. Sorensen. Last year I wrote "the first date analogy for OSS," about two vastly different approaches to selling to a potential OSS customer. Over the years, I've seen many vendor presentations whilst assisting customers with their OSS product selections. One…
Read More »"In looking at ways and means of marketing the specific features of service products, the management of the relationship with the customer is, thus, always important. The nature of a service also makes it hard for the customer to evaluate an offer prior to purchase. Unlike a car, it cannot be test-driven; it is difficult to encapsulate in a technical specification; and quality is uncertain. As…
Read More »First Telstra Customers Live on CSG’s Enterprise Billing and Mediation Solution. CSG International announced that the first of Telstra Corporation Limited’s enterprise customers has gone live on a new solution deployed by CSG to transform the complex corporate billing environment of Australia’s leading telecommunications and information services company. CSG is providing its award-winning CSG Singleview convergent billing platform in a managed services environment to consolidate multiple…
Read More »"It is more shameful to distrust our friends than to be deceived by them." Confucius. Further to yesterday's blog about OSS Consulting by Walking Around (CBWA), consultants and vendors should be continually striving to understand their client's businesses better. That's a given of course. It's not the duration of the placement (of product in the case of vendors or of the assignment in the case of…
Read More »"The term management by wandering around (MBWA), also management by walking around, refers to a style of business management which involves managers wandering around, in an unstructured manner, through the workplace(s), at random, to check with employees, or equipment, about the status of ongoing work. The emphasis is on the word wandering as an impromptu movement within a workplace, rather than a plan where employees expect…
Read More »"(start-ups) have to think about making money. From day one they have to figure out the best working business model for their social business. Fortunately there are a quite a few business models out there to evaluate: subscription, affiliate & referrals, lead generation, selling virtual goods or content, discounts & deals, freemium and … advertising." TheMetisFiles.com. Last week I spoke about "The Enterprise OSS play" and…
Read More »"The specific goals of a DevOps approach include improved deployment frequency, which can lead to faster time to market, lower failure rate of new releases, shortened lead time between fixes, and faster mean time to recovery in the event of a new release crashing or otherwise disabling the current system. Simple processes become increasingly programmable and dynamic, using a DevOps approach, which aims to maximize the…
Read More »"Quality is never an accident. It is always the result of intelligent effort." John Ruskin. The telco industry is well known for having a five nines (ie 99.999%) up-time engineering standard. That's about 5 minutes of down-time per year. That's pretty impressive, although granted it still leaves room for improvement. OSS are used to measure figures like up-time (and many more of course). This gives CSPs…
Read More »Alcatel-Lucent Malaysia and NetworkMining sign cooperation agreement for APAC market. Alcatel-Lucent and Network Mining, an independent supplier of IP & optical network mediation software, today announces that Network Mining software has been deployed at Tenaga Nasional Berhad (“TNB”), the largest electricity utility in Malaysia and a leading utility company in Asia. The software will enable TNB to optimize the management of its mission-critical, nationwide optical transmission…
Read More »"The world is wide, and I will not waste my life in friction when it could be turned into momentum." Frances E. Willard. As you all know already, OSS projects can be large, complex and cumbersome. Over the years, I've found so many different styles of inertia at play, some conspiratorial, but mostly related to fear of the unknown... And there are many unknowns when starting…
Read More »"...most of today’s open source companies license under an Apache software license (ASL), which lets the vendor decide whether to share code changes with the community or keep them as proprietary. Under this hybrid or dual-license, open source companies can charge for proprietary product extensions, and not just for services and support, accelerating revenue growth and improving margins." Aaref Hilaly in just a small snippet of…
Read More »"...the Court of Justice of the EU (CJEU) is due to hear arguments from Ryanair and a Dutch price comparison business about the extent to which rules contained in the EU's Database Directive apply to data that is not protected by copyright or a 'sui generis' database right. The CJEU's judgment on the matter, which is unlikely to be issued for many months, will determine the…
Read More »Gartner's magic quadrant for OSS for 2014 can be downloaded from this link on Netcracker.com. Hat tips to James at www.OSSline.com for alerting us to this link.
Read More »"My current project is on data integrity where telco has number of bespoke inventory systems, systems acquired as part of M&As and COTS product. I am trying to put end to end story line in terms of process for data extraction, data investigation and analysis, data correction, impact on upstream and downstream systems. There can be number of scenarios that we need to consider in each…
Read More »"Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime." Chinese Proverb. This old proverb is oft quoted - to the point of being clichéd. It describes two ends of a fishing continuum that are used to analogise business situations like coaching and consultancy. Perhaps even OSS consultancy. But there's another state in…
Read More »Wave Selects CSG for Comprehensive Customer Care and Billing Solution. CSG International announced that WaveDivision Holdings, LLC, a cable and broadband services company, has chosen CSG to provide a single unified billing solution across the enterprise. Under the terms of the new five-year agreement, CSG will deploy and manage a comprehensive billing solution for Wave that will support all video, voice, and data subscribers across residential,…
Read More »"The art and science of asking questions is the source of all knowledge." Thomas Berger. Source data is often the bane of the data migrator. We go to all lengths to manipulate, cleanse, create and otherwise fix errors in the data. But sometimes it's simpler than that. Sometimes we have the opportunity of going to the source and fixing the data there before it gets handed…
Read More »"Life for an actual canary in a coal mine could be described in three words: "short but meaningful." Early coal mines did not feature ventilation systems, so legend has it that miners would bring a caged canary into new coal seams. Canaries are especially sensitive to methane and carbon monoxide, which made them ideal for detecting any dangerous gas build-ups. As long as the bird kept…
Read More »"A shady business never yields a sunny life." B. C. Forbes. Years ago I was assigned to advise the executive leadership team of a very large incumbent carrier on the installation of their first-ever OSS project. Prior to my arrival, they'd had a vendor selected for them that was not quite of their own choosing. Big OSS Vendor A, let's call them BOVA, was coming 4th…
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