Wave Selects CSG

Wave Selects CSG for Comprehensive Customer Care and Billing Solution.

CSG International announced that WaveDivision Holdings, LLC, a cable and broadband services company, has chosen CSG to provide a single unified billing solution across the enterprise.

Under the terms of the new five-year agreement, CSG will deploy and manage a comprehensive billing solution for Wave that will support all video, voice, and data subscribers across residential, small business, and enterprise customers. The solution will offer significant cost savings and business efficiencies to enable Wave to provide an enhanced customer experience.

The CSG offering also includes a configurable product catalog that supports real-time system changes to workflows and product availability to allow Wave to react quickly to market changes. The solution’s flexible, scalable architecture supports rapid subscriber growth to fuel expansion into new markets. CSG’s award-winning Customer Communication Center will boost Wave’s ability to communicate proactively with customers using multichannel options designed to educate, engage, and connect subscribers.

The pre-integrated, end-to-end solution provided by CSG will also reduce operational and network costs to enable Wave to compete more efficiently in the digital economy.

WaveDivision Holdings, LLC, a cable and broadband services company, provides video, Internet, and phone services for residential and business customers in Washington, Oregon, and California. The company offers digital cable television (TV), high speed Internet, home phone, international programming, DVR, HDTV, and Free TV on demand services for residential customers. It also provides top-tier Internet, phone, and video services for businesses; dedicated Internet access, metro Ethernet/Type II, wireless backhaul, and co-location services for ISPs, resellers, partners, and wireless providers; and custom entertainment and communications solutions for banking, carrier/cellular backhaul, education, hospitality, manufacturing, medical/pharmaceuticals, public sector/government, retail, services, and technology industries. The company was founded in 2002 and is headquartered in Kirkland, Washington with additional offices in Washington, Oregon, and California.

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