Tribal Knowledge

“We’re able to do that because we really understand what our brand is from a tribal knowledge standpoint. It has been handed down from generation to generation.” Joanne Bischmann There is a tendency for an OSS vendor / integrator to breeze into a customer’s site and dictate the way that the OSS project will be […]

Collaboration

“It is the long history of humankind (and animal kind, too) those who learned to collaborate and improvise most effectively have prevailed.” Charles Darwin. Collaboration is a big buzz-word in the ICT industry at the moment. This is largely being driven via improvements in unified communication technologies – voice, video and data converged onto an […]

Net Promoter Score

“I think we have a gap that we have to close,” he said in response to a question on the OTT threat. “The internet brands I think will become serious competitors for us as an industry and I think can erode our revenue models more than sometimes we appreciate.” He added that telcos needed to change their […]

Converting wants to needs

“A state arises, as I conceive, out of the needs of mankind; no one is self-sufficing, but all of us have many wants.” Plato. Great salespeople have the ability to convert a customer’s wants into genuine needs. When evaluating new OSS products for a CSP, great OSS consultants are able to make connections that the […]

Next Generation OSS Limitations

“Each generation goes further than the generation preceding it because it stands on the shoulders of that generation. You will have opportunities beyond anything we’ve ever known.” Ronald Reagan. At any point in time, there will always be a next generation OSS. There will always be new vendors, new products, new services being released by […]

Shared Mental Model of OSS

“Great companies build and share their mental model internally in ways that enable managers and employees to independently make critical decisions day in and day out that are aligned with the [company’s] strategy.” Jason Green in this article on the Harvard Business Review In yesterday’s entry on mining for nuggets, we introduced the concept of […]

Ruthless Simplification

“One challenge we faced was that product managers tend to introduce products with too many variables to manage. For example, we had an ATM/Frame service that could be configured across 12 billion combinations. Well, how do you build an ordering system with so many variables? The answer is to simplify the product options, so at […]

Managed Services

“All changes, even the most longed for, have their melancholy; for what we leave behind us is a part of ourselves; we must die to one life before we can enter another.” Anatole France. In the past, CSPs had such significant barriers to entry and economic clout that they could price almost any smaller player […]

Reasons to Travel

“So, young person, travel. Travel wide and far. Travel boldly. Travel with full abandon.” Jeff Goins in his blog entry “3 Reasons to Travel While You’re Young” Jeff goes on to give the following three reasons to travel while you’re young: Traveling teaches you to live an adventure Traveling helps you encounter compassion Traveling allows […]

Climb Your Ladder

“It’s better to be at the bottom of the ladder you want to climb than the top of the one you don’t.” Stephen Kellogg. Not sure what’s at the top of my ladder exactly, but I do love helping others with their OSS projects and sharing stories about wrestling OctopOSS with other experienced OSS implementers. […]

Where to work?

“Did you know that 62 percent of employees believe their productivity increases when they work remotely—away from typical office distractions? Yet, only 15 percent say their companies support remote working arrangements“ From Microsoft’s Work Without Walls whitepaper. Jason Fried and David Heinemeier Hansson of 37signals and co-authors of one of my favourite books, Rework, are […]

Expensive Professionals

“If you think it’s expensive to hire a professional, wait until you hire an amateur” Red Adair It conservatively takes six months for a Telco or IT expert to become valuable* as an OSS implementer (as opposed to an OSS operator). If you’re considering implementation of a new OSS and don’t have anyone on your […]

Brainstorm

“Decades of research have consistently shown that brainstorming groups think of far fewer ideas than the same number of people who work alone and later pool their ideas.” Keith Sawyer Without realising the statistics/quote above, taken from this page on NewYorker.com, I’ve always preferred to build a plan for all variants of OSS projects using […]

Learning from Mistakes

“There are two kinds of learning: experience, which is gained from your own mistakes, and wisdom, which is learned from the mistakes of others” John C. Maxwell When working on any OSS project, there are plenty of experiences to be gained. 😉 But where does your wisdom come from? In what forums do you learn […]

Voracious OctopOSS

“Most consultants tend to read voraciously, seeking new ideas and insights as they emerge around the world. Because of the many dimensions of the problems we address, it is important to read both broadly and deeply.” Pamela McNamara OSS technologies and techniques are constantly evolving so OSS consultants and integrators have to allocate time towards […]

Big shifts

In the State of the Asian CXO Survey 2012 by T.C Seow, there has been a clearly identified increase in corporate culture being an inhibitor of innovation. Seow speculates “that there is now conflict between senior management and the younger, so-called Generation Y executives or millennials who do not see eye-to-eye with their bosses. Perhaps there […]

Live and Unadulterated Consultancy

“Consultants do most of their best work live (asking questions, innovating answers) while novelists virtually never do their work live.” Seth Godin This quote was from an interesting blog entry about doing it live. As discussed in the blog post, Seth compares and contrasts between live music and pre-recorded music. Pre-recorded music sells 500 times more than […]

Socratic Questions

“Every other Jewish mother in Brooklyn would ask her child after school, “So? Did you learn anything today?” But not my mother. “Izzy,” she would say, “did you ask a good question today?” ” Isidor Isaac Rabi Questions, by their very nature are designed to initiate learning for the questioner. But the best questions also […]

Fast (OSS Efficiency Benchmarking)

“The public is mad, frustrated, but what the public wants is progress.” Michael Bloomberg Michael Bloomberg made his whole business model around getting financial data to traders just a few seconds faster. His net worth was in the order of US$25B according to Forbes in September 2012. Are CSPs willing to pay a premium to […]

The OSS Business Case Builder has been released

We have just introduced our OSS Business Case Builder to help organisations to build OSS business cases that are compelling to their project sponsors. As usual, we would appreciate your feedback to help make this template better still.