"If people like you they’ll listen to you, but if they trust you they’ll do business with you." Zig Ziglar. As we all know, OSS is a sticky business. Once an OSS vendor gets into an organisation, it's often hard to get them out. I've seen OSS vendors treat their customers more like competitors than partners, engineering their products to be nearly impossible to remove and…
Read More »"The art of teaching is the art of assisting discovery." Mark Van Doren. When your larger competitors are out there spruiking, promoting, marketing and advertising, could teaching be your competitive advantage? I have a firm belief that Cisco's training programs (ie CCNA, etc) are a strategic advantage compared with other networking vendors. Not only do they sell the training / accreditation but they also effectively extend…
Read More »"A Self-Organizing Network (SON) is an automation technology designed to make the planning, configuration, management, optimization and healing of mobile radio access networks simpler and faster." Wikipedia. SON has been specified with mobile networks in mind, particularly LTE (Long Term Evolution) but could form a set of objectives for all future communications networks. As stated in a white paper from Nokia Siemens Networks (NSN), SON offers…
Read More »KT speeds up mobile content using Ericsson technology KT, South Korea's leading telecoms provider, has entered into an agreement with Ericsson to launch a mobile content acceleration service in its live LTE network. This will be the world's first commercial deployment of its kind, and it builds on technology provided by Ericsson. KT completed a technical feasibility study in January this year after testing and verifying…
Read More »London Live selects Ericsson broadcast services for London dedicated TV channel London Live has awarded Ericsson a five-year broadcast services contract for its new London-dedicated TV channel. The Evening Standard, London's most read newspaper, was awarded the 12-year license in February 2013 to broadcast the first London-centric TV channel - and will launch the channel in spring 2014. London Live will be transmitted 24/7 via terrestrial…
Read More »"When you rent a car with unlimited mileage and a full tank of gas, how far are you willing to go? You're only limited by desire and time. The web feels that way to me. You can share as many secrets, ask as many questions, write as many blog posts as you can dream up. You can invest the time and energy to connect with as…
Read More »"The concept behind the inverted pyramid format is relatively simple. The writer prioritizes the factual information to be conveyed in the news story by importance. The most essential pieces of information are offered in the first line, which is called the lead... The writer then provides the rest of the information and supporting contextual details in descending order of importance, leaving the least essential material for…
Read More »"IT as a service is a game changer. Because you now have components of the IT department existing in the cloud, you free your in-house IT staff to shift from a maintenance mode to an innovation mode. As such, your IT department can focus on achieving business goals, creating innovative solutions, and driving sales rather than upgrading individual user's computers and firefighting everyday problems." Daniel Burrus,…
Read More »Gartner OSS Leaders: NetCracker, Oracle, Amdocs, IBM and Ericsson A synopsis of the Gartner report can be found here. Note: the 2014 report can be downloaded here.
Read More »"I think doing variations on a classical theme is a dangerous thing to do." Tori Amos. Many organisations select a COTS (Commercial off-the-shelf) OSS tool and immediately start thinking about customisations to make it do exactly what they want. That's one way... but not necessarily the best long-term solution. Customisations are intoxicating for both CSPs and OSS vendors alike because of the feeling that comes from…
Read More »"Inertia is the resistance of any physical object to any change in its motion (including a change in direction)." Wikipedia. According to classical physics, Force equals Mass x Acceleration (F = ma). In other words, the greater the mass, the more force must be applied to reach a given acceleration (ie to effect a change). Just as this works with physical objects, it also works with…
Read More »"So with NFV it was important to avoid building virtual versions of the same thing we already had.. so we needed to get people who weren't threatened by the transformation that NFV demands." Tom Nolle, on TelecomTV. In the interview by TelecomTV, Tom Nolle highlights a number of points that have significant ramifications to the OSS industry, not least the one mentioned above. Others include: "The…
Read More »"A revolution is a struggle to the death between the future and the past." Fidel Castro. In yesterday's blog, we discussed the air-traffic controller analogy for incremental change to your OSS via the use of projects. Today we talk of transformational change. Transformation has appeared in the Telco vernacular as a guiding vision of a future business state that is remarkably different from the current state…
Read More »"The only way to make sense out of change is to plunge into it, move with it, and join the dance." Alan Watts. A colleague and friend suggested the following as a topic to write about - "...describing OSS projects would be the constant ongoing change to the business environment supported and technology base enabling that." Frank has a great point. When it comes to operating…
Read More »Montenegro’s Crnogorski Telekom Selects Amdocs Software and Services for Business Support Systems Consolidation Amdocs announced that Crnogorski Telekom a.d. has selected Amdocs software and services for a strategic business support systems (BSS) consolidation project across fixed, wireless, Internet and IPTV operations. By replacing multiple third-party systems with Amdocs software, Crnogorski Telekom will be able to gain operational efficiencies with fewer systems to manage and a single…
Read More »Amdocs and Thailand’s True Corporation Extend Engagement for Five Years to Support Convergent Billing Amdocs announced a five-year extension of its relationship with True Corporation (True), the only quad-play provider in Thailand, for ongoing support and development of True’s convergent billing platform. The extension follows Amdocs’ successful deployment of convergent billing at True for the support of innovative, personalized bundled offerings designed to enhance the customer…
Read More »Finland’s Elisa Expands and Extends Amdocs’ Managed Services Contract Amdocs and Elisa, Finland’s leading provider of wireless, wireline, broadband Internet and cable TV services have signed an agreement expanding and extending the existing managed services relationship between the companies through 2018. Under the new agreement, referenced in Elisa’s recent fiscal 2013 third-quarter results report, Amdocs will be managing Elisa’s IT systems across multiple lines of business,…
Read More »Amdocs Has Signed a Definitive Agreement to Acquire Celcite, a Leading Provider of Network Management and Self Optimizing Network (SON) Solutions Amdocs announced it has entered into a definitive agreement to acquire substantially all the assets of Celcite Management Solutions LLC for approximately $129 million in cash, subject to customary closing conditions. Additional consideration may be paid later based on the achievement of certain performance metrics.…
Read More »“The measure of intelligence is the ability to change.” Albert Einstein. The OTT-T (Over The Top Threat) is ringing "destructive innovation" alarm bells in the ears of most global telcos. The OTT (Over The Top) play threatens to take the cream off the top, relegating CSPs to commoditised bandwidth providers whilst remaining capital intensive (it's expensive to build and maintain far-reaching data networks). CSPs need to…
Read More »"Opportunities multiply as they are seized." Sun Tzu. This triumvirate of tools (OSS, BSS and GIS) can provide a CSP with incredibly powerful and flexible information. There are a few considerations to take into account: These tools are often operated by different business units and have different objectives for the data sets Connecting two entities requires a single interface. Connecting three entities (ie OSS, BSS and GIS)…
Read More »"Once you start asking questions, innocence is gone." Mary Astor. Another cracker of a question from the same subscriber from the Philippines - "should OSS be managed under IT or Networks?" This is an age-old question that has caused many fights over the years. It's a really tough question to answer because it's dependent on many factors. These include personnel, personalities, politics, business objectives, OSS technology…
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