Passionate About OSS Blog | Passionate About OSS and BSS

Alestra deploys NetCracker

Alestra Leverages NetCracker’s Revenue Management Solution to Support New and Innovative Offerings. NetCracker Technology announced that Alestra, a leading IT services company based out of Mexico, has deployed the NetCracker Revenue Management solution in order to leverage a modern and flexible billing system capable of supporting Alestra’s innovative offerings. Alestra is a Mexico-based information and communications technology provider, offering a wide range of cloud, collaboration, security,…

29/10/2015 No Comments

OSS product overhaul

"First, explore how to doubt everything you think you know, and remember that all your ideas, even the most successful, are hypotheses within you – and not set in stone. Challenge the boxes that determine how you perceive the world, and think creatively about how you're defining the specific problems you're hoping to solve." Luc De Brabandere and Alan Iny in their book, "Thinking in new…

28/10/2015 No Comments

Omnichannel

"Omnichannel describes a coordinated, consistent strategy for engaging and interacting with your customers, and potential customers. This can take place at any and every channel touchpoint in the customer journey as shown in the graphic. These channels can include: actual and online stores; kiosks; digital signage; broadcast, electronic and print media; email; gaming consoles; online catalogs; social networks; help desks; customer relationship and customer experience management…

27/10/2015 No Comments

The two review technique

"As you work on your project (your presentation, your plan, your speech, your recipe, your...) imagine that it's the sort of thing that could be reviewed on Amazon. Now, write (actually write down) two different reviews: First, a 5 star review, a review by someone who gets it, who is moved, who is eager to applaud your guts and vision. And then, a 1 star review,…

26/10/2015 No Comments

Throwaway day – The new hackathon

"The day before yesterday, for the first time this attempt for us, we have conducted a "throw away meeting"." Susumu Fujita (quote has been Google-translated from the original Japanese blog into English) [Another translation could be - "The day before yesterday, we held our first "throw away meeting." This meeting was proposed in a recent "tomorrow" (or forward-looking) meeting"]. Hackathons or innovation days have become common…

23/10/2015 No Comments

Movistar Argentina / Telefonica selects Comptel

Movistar Argentina Applies Advanced Analytics to Data with Comptel. Comptel Corporation announced that it has started the deployment of Comptel’s DATA FASTERMIND™ with Movistar Argentina, an operator owned by Telefónica Group, one of the largest telecommunications companies in the world. With the advanced analytics solution, Movistar Argentina can now glean real-time insights from its data, to enhance business stream and service monitoring and improve data record…

22/10/2015 No Comments

Your network is key

"The network is key. This is a large part of how you learn new things. Connect with smart people. Talk. What have you seen in last couple of months? What do you know? It’s not a go-and-read-everything strategy. You’d die before you could pull that off. Just exchange ideas with the smart people in your network. Not constantly, of course—you need to do work too—but in…

22/10/2015 No Comments

Access One renews with IDI Billing

Access One Renews Agreement for Service With IDI Billing Solutions. IDI Billing Solutions announced that Access One has renewed its contract for services. IDI first earned Access One’s business in 2005 and has remained their preferred billing vendor for over 10 years. Access One will be upgrading to the latest release of CostGuard®, gaining access to a myriad of new features and applications that will allow…

21/10/2015 No Comments

Customers that bypass products

"The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.” John Russell. I've noticed something curious with a few of the OSS products I've worked with. The customers use the products for one of their functions (eg as a database of records) but not for other key functions (eg design activities). Sometimes the vendors…

21/10/2015 5 Comments

OSS re-write – Terminology

This is the seventh in the Complete OSS re-write series of posts and relates to What language are you using. This series is designed to pose ideas on how the OSS industry could take a Control-Alt-Delete approach to all aspects of delivering operational support, which coincides with the inflection point underway in our industry via technologies such as network virtualisation (eg SDN/NFV) and sensor networks (eg…

20/10/2015 No Comments

OSS re-write – Skills shortage

This is the sixth in the Complete OSS re-write series of posts and relates to We don't have enough skilled people. This series is designed to pose ideas on how the OSS industry could take a Control-Alt-Delete approach to all aspects of delivering operational support, which coincides with the inflection point underway in our industry via technologies such as network virtualisation (eg SDN/NFV) and sensor networks…

19/10/2015 2 Comments

Elitecore bags 2 MVNE/O projects

Elitecore bags 2 MVNE/O projects in Southeast Asia. Elitecore Technologies, (a Sterlite Technologies Company) announced two major wins in Southeast Asia with its end-to-end Convergent, Real time, Pre-integrated MVNE/O platform enabling rapid service delivery & customer care to meet pertinent growth aspects of MVNE/O such as Revenue Generation, Service Differentiation & Cost Optimization. Dhaval Vora, VP, Product Management, Elitecore Technologies comments– “These two wins are a…

16/10/2015 No Comments

OSS re-write – Benefits and Insights

This is the fifth in the Complete OSS re-write series of posts and relates to What are the tangible benefits or insights. This series is designed to pose ideas on how the OSS industry could take a Control-Alt-Delete approach to all aspects of delivering operational support, which coincides with the inflection point underway in our industry via technologies such as network virtualisation (eg SDN/NFV) and sensor networks (eg…

16/10/2015 No Comments

Tier 1 operator extends with Redknee

Redknee supports a Tier 1 North American Operator with the execution of its MVNE Strategy. Redknee Solutions Inc. announced that a Tier 1 Operator in North America has extended a contract, with the extension worth more than US$5 million to Redknee, in support of the operator’s Mobile Virtual Network Enabler (MVNE) strategy. With Redknee’s MVNE solution the Tier 1 operator is able to implement its customer…

15/10/2015 No Comments

OSS re-write – Changing requirements

This is the fourth in the Complete OSS re-write series of posts and relates to Our requirements keep changing. This series is designed to pose ideas on how the OSS industry could take a Control-Alt-Delete approach to all aspects of delivering operational support, which coincides with the inflection point underway in our industry via technologies such as network virtualisation (eg SDN/NFV) and sensor networks (eg Internet of Things).…

15/10/2015 No Comments

OSS re-write – Data deterioration

This is the third in the Complete OSS re-write series of posts and relates to Our data keeps deteriorating. This series is designed to pose ideas on how the OSS industry could take a Control-Alt-Delete approach to all aspects of delivering operational support, which coincides with the inflection point underway in our industry via technologies such as network virtualisation (eg SDN/NFV) and sensor networks (eg Internet of Things).…

14/10/2015 4 Comments

OSS re-write – Integration tax

This is the second in the Complete OSS re-write series of posts and relates to the integration tax being too high. This series is designed to pose ideas on how the OSS industry could take a Control-Alt-Delete approach to all aspects of delivering operational support, which coincides with the inflection point underway in our industry via technologies such as network virtualisation (eg SDN/NFV) and sensor networks (eg…

13/10/2015 No Comments

A complete OSS re-write

"The best edit is often a complete re-write. And maybe it’s time to start writing lots of things from scratch." Peter Thiel (actually a notes essay from Peter Thiel’s CS183: Startup - Class 13 lecture). As the URL states, I'm passionate about OSS. But as passionate as I am for current-day OSS, I'm even more passionate about what they could become. OSS can do some very…

12/10/2015 5 Comments

Entel signs with Ericsson

Ericsson strengthens Entel's technology leadership. Ericsson announced that Entel, based in Santiago, Chile, will undergo a Digital Telco Transformation that will position the operator for speed, efficiency and success in the Networked Society. The transformation will be enabled with a broad range of OSS/BSS solutions from Ericsson and its partners, as well as consulting and systems integration services that support Entel's full business and portfolio. The…

11/10/2015 No Comments

Suddenlink deploys NetCracker

Suddenlink Deploys Cloud-Based NetCracker CRM Solution to Optimize Customer Experience. NetCracker Technology announced that Suddenlink Communications, among the largest cable broadband services providers in the United States, has deployed the NetCracker CRM solution which is seamlessly integrated with the NetCracker Revenue Management capabilities. The expanded BSS suite will help Suddenlink deliver a more comprehensive customer experience and optimize customer care, sales and marketing operations. Suddenlink is…

10/10/2015 No Comments

More about wizards

Further to yesterday's blog about wizards and tools, I'd just like to clarify that I was talking about OSS software, not OSS people... although that's perhaps a topic for conversation another day. :)

10/10/2015 2 Comments

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