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OSS re-write – Changing requirements

This is the fourth in the Complete OSS re-write series of posts and relates to Our requirements keep changing. This series is designed to pose ideas on how the OSS industry could take a Control-Alt-Delete approach to all aspects of delivering operational support, which coincides with the inflection point underway in our industry via technologies such as network virtualisation (eg SDN/NFV) and sensor networks (eg Internet of Things).…

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15/10/2015 No Comments

OSS re-write – Data deterioration

This is the third in the Complete OSS re-write series of posts and relates to Our data keeps deteriorating. This series is designed to pose ideas on how the OSS industry could take a Control-Alt-Delete approach to all aspects of delivering operational support, which coincides with the inflection point underway in our industry via technologies such as network virtualisation (eg SDN/NFV) and sensor networks (eg Internet of Things).…

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14/10/2015 4 Comments

OSS re-write – Integration tax

This is the second in the Complete OSS re-write series of posts and relates to the integration tax being too high. This series is designed to pose ideas on how the OSS industry could take a Control-Alt-Delete approach to all aspects of delivering operational support, which coincides with the inflection point underway in our industry via technologies such as network virtualisation (eg SDN/NFV) and sensor networks (eg…

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13/10/2015 No Comments

A complete OSS re-write

"The best edit is often a complete re-write. And maybe it’s time to start writing lots of things from scratch." Peter Thiel (actually a notes essay from Peter Thiel’s CS183: Startup - Class 13 lecture). As the URL states, I'm passionate about OSS. But as passionate as I am for current-day OSS, I'm even more passionate about what they could become. OSS can do some very…

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12/10/2015 5 Comments

Entel signs with Ericsson

Ericsson strengthens Entel's technology leadership. Ericsson announced that Entel, based in Santiago, Chile, will undergo a Digital Telco Transformation that will position the operator for speed, efficiency and success in the Networked Society. The transformation will be enabled with a broad range of OSS/BSS solutions from Ericsson and its partners, as well as consulting and systems integration services that support Entel's full business and portfolio. The…

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11/10/2015 No Comments

Suddenlink deploys NetCracker

Suddenlink Deploys Cloud-Based NetCracker CRM Solution to Optimize Customer Experience. NetCracker Technology announced that Suddenlink Communications, among the largest cable broadband services providers in the United States, has deployed the NetCracker CRM solution which is seamlessly integrated with the NetCracker Revenue Management capabilities. The expanded BSS suite will help Suddenlink deliver a more comprehensive customer experience and optimize customer care, sales and marketing operations. Suddenlink is…

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10/10/2015 No Comments

More about wizards

Further to yesterday's blog about wizards and tools, I'd just like to clarify that I was talking about OSS software, not OSS people... although that's perhaps a topic for conversation another day. :)

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10/10/2015 2 Comments

Call something a wizard…

"The problem [with wizards] is that I think people expect magic. " Peter Dart. Isn't this so true? If you call any of your OSS tools "wizards" instead of just tools, users have a much higher expectation of what the tools can actually do? Call it a wizard and users expect to click one button to design a network, fix all data integrity problems, activate a…

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09/10/2015 2 Comments

Telstra Health to acquire EOS Technologies

Telstra Health to acquire client & resource management solution business, EOS Technologies. Telstra Health has entered into an agreement to acquire Silver Chain Groups’ technology arm EOS Technologies, developers of the award winning community care management system, ComCare. Since its inception in 2010, EOS Technologies has evolved into a recognised leader in the provision of client and resource management solutions for health, aged and community care…

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08/10/2015 No Comments

What is your OSS worth?

"The only things we spend time and money on are things that we believe are worth more than they cost... If people aren't buying your product, it's not because the price is too high. It's because we don't believe you enough, don't love it enough, don't care enough." Seth Godin on his blog here. Another quote from Seth Godin. Another fascinating insight (for me at least)…

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08/10/2015 No Comments

Wi-Fi calling OSS

"Ericsson has added the new Wi-Fi calling for multi-device functionality to the existing Ericsson Wi-Fi calling solution. The Ericsson offering comprises product support in Evolved Packet Core (EPC), IP Multimedia Subsystem (IMS), User Data Management (UDM) and OSS/BSS, as well as system integration services. The functionality is verified and tested end-to-end towards device brands that support this service." Ericsson press release. The evolving capabilities of Wi-Fi-based…

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07/10/2015 No Comments

Spinning off network ops

"Analyst predicts emergence of more shared networks, sees operators separating infrastructure from retail businesses. Major telecoms operators will in future make the decision to separate their network operations from the retail side of the business." Mary Lennighan quoting John Strand here. Not exactly ground-breaking news, but certainly an interesting concept nonetheless. As noted here almost a year ago, some major telcos are already planning the cleaving…

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06/10/2015 No Comments

The carrier OSS ecosystem

Last week here on PAOSS, we presented the double ecosystem OSS model, as shown via the two bands (red and blue) in the diagram below. The outer pairing (red) shows an OSS ecosystem that is provided by the CSP but enhanced by the CSP's customers and used to run the customers's e-businesses. Long-time readers will have noticed how this ties into the Above-the-Line / Below-the-Line (ATL…

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05/10/2015 No Comments

Jibe Mobile acquired by Google

Jibe Mobile has been acquired by Google. Jibe Mobile has been acquired by Google. This is an exciting day for the entire Jibe community as we embark on this new chapter. We’d especially like to thank our Carrier customers, investors, partners, and most importantly, the end users of our messaging service, for their passion and engagement. “We’re very excited to announce that the Jibe Mobile team…

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01/10/2015 No Comments

Etisalat, NEC and NetCracker complete vCPE Trial

Etisalat UAE, NEC and NetCracker Complete Highly Successful Virtual CPE Trial. NEC Corporation and NetCracker Technology have announced that Etisalat UAE, one of the world’s largest mobile communications service providers, has successfully completed a series of comprehensive virtual customer-premises equipment (vCPE) trials. The vCPE solution was provided through NEC’s and NetCracker’s joint business brand, NEC/NetCracker SDN/NFV Solutions, and demonstrated new ways to optimize customer experience through…

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01/10/2015 No Comments

du Telecom uses Aspect Software

Aspect Software Powers Derby Over Recovery Process Automation for du Telecom. Aspect Software, provider of fully-integrated consumer engagement, workforce optimization, and back-office solutions, announced solution partnership with Derby Group for the recovery automation process. UAE-based Derby Group, sought an outbound solution provider to deliver solution in debt recovery processes and automate processes for key client, du Telecom. "We at Derby had very specific requirements from our…

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01/10/2015 No Comments

Reaching more OSS customers

In recent weeks, we've followed a theme across many blogs here on PAOSS. We've looked at a new mode of design, delivery and approach for taking OSS to a much broader market base. The following diagrams demonstrate this new approach visually. Figure 1. above shows the current model, where an OSS vendor sells their tools to CSPs as their customers. There are three layers but negligible ecosystem…

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30/09/2015 No Comments

The OSS Christmas tree

"Digital platforms are worthless without content. They're shiny sacks with bells and whistles, but without content, they're empty sacks. It is not about pixels versus print. It is not about how you're reading. It is about what you're reading." Maureen Dowd In a recent post, we talked about the merits of vertical vs horizontal code branching. We've also recently discussed ecosystems as being a possible future…

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29/09/2015 No Comments

Are OSS RFPs really bad and ugly?

"Essentially, RFPs [Request for Proposal] by their very nature are already flawed. You have described the situation you are in today and you are trying to fit the new technology to that situation. Assuming you are trying to transform your business, this is a dead end before you even start." Paul Vedam in his article on Telco Professionals called "RFP technology selection: the good, the bad…

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28/09/2015 No Comments

The Engineering bias

"The engineering bias blinds people to this simple fact. The conventional thinking is that great products sell themselves; if you have great product, it will inevitably reach consumers. But nothing is further from the truth." Peter Thiel (actually a notes essay from Peter Thiel’s CS183: Startup - Class 9 lecture). Distribution is one of an OSS vendor's biggest challenges with current OSS customer-base thinking. Customers are…

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25/09/2015 No Comments

Dominant revenue streams

"Ask your friends what business Google is in and the answer you’ll most likely get is “search.” And they would be wrong. Google is, first and foremost, an advertising company. A full 97 percent of its revenue comes from advertising on its various properties, including YouTube, plus partner sites through its AdSense product. Sure, Google has Android and Chrome OS and everything else, but it doesn’t…

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24/09/2015 No Comments