OSS are tools have a big part to play in modern ICT organisations. They can make the difference between effective or ineffective operations of electronic assets. The Executive Series of blogs provide information that is targeted for senior executives on how to utilise OSS to deliver better business outcomes.
“Every operator in the industry will argue emphatically that the experience customers have of their service is crucial to their ongoing sucess. As operators’ offerings become increasingly homogenised, and price-based competition ever more difficult to sustain, operators are embracing Customer Experience Management (CEM) as a key differentiator. But just how much of what we hear […]
“Data – there sure is a lot of it and looking forward there is going to be increasingly more. The Ericsson Mobility Report found that mobile data traffic is expected to grow by 12 times between 2012 and 2018. That’s huge! So what makes data fresh? It’s the ability to use it in real time, […]
“People are very reluctant to talk about their private lives but then you go to the internet and they’re much more open.” Paulo Coelho. In this article, the insight from Cisco’s Chief Futurist, David Evans provides a view of the future of personal health monitoring. In the future of IoE, the device count will be […]
“Enterprises able to successfully innovate at a breakthrough level are far more likely to dominate and prosper in the new markets they create” From a recent survey conducted by Accenture In the survey discussed above 93% of executive respondents indicated their long-term success relied on innovation. However only one-third felt their organisation were well placed to innovate. […]
“Customers will want to talk to you if they believe you can solve their problems.” Jeffrey Gitomer. This article from Ericsson, indicates that CX (Customer Experience)* is key to a CSP’s financial performance according to 81% of C-level executives at tier-one carriers in South-East Asia. The article goes on to say, “Nevertheless, 72 % of executives evaluated their […]
In the State of the Asian CXO Survey 2012 by T.C Seow, there has been a clearly identified increase in corporate culture being an inhibitor of innovation. Seow speculates “that there is now conflict between senior management and the younger, so-called Generation Y executives or millennials who do not see eye-to-eye with their bosses. Perhaps there […]
“Customers are the centre of the universe” Anne Mulcahy What are the resources that stop a company from growing? Capital? Yes, companies are measured on KPIs like Return on Equity and other accounting terms. Skilled resources? Yes, each OSS vendor’s solution is so unique that there is a dearth of resources able to be highly […]
“The path to success is to take massive, determined action.” Tony Robbins Carriers / service providers potentially have access to a massive amount of data. There is a growing need amongst a CSP’s customers for real-time data that is transparent and valuable to their business needs, particularly those that are dependent on communication technologies. CSP’s traditional […]
